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title: General Questions | Aurea Via Knowledge Base
description: General Questions
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1. [Aurea Via Knowledge Base](https://www.aureavia.com/knowledge-base)
2. [General Questions](https://www.aureavia.com/knowledge-base/general-questions)

# General Questions

- [On-boarding Process of Aurea Via](https://www.aureavia.com/knowledge-base/on-boarding-process-of-aurea-via)
- [Which documents are needed to sign up?](https://www.aureavia.com/knowledge-base/which-documents-are-needed-to-sign-up)
- [What is PCI DSS compliance and to whom does it apply?](https://www.aureavia.com/knowledge-base/what-is-pci-dss-compliance-and-to-whom-does-it-apply)
- [What types of cards are currently acceptance?](https://www.aureavia.com/knowledge-base/what-types-of-cards-are-currently-acceptance)
- [Do you provide refunds via API?](https://www.aureavia.com/knowledge-base/do-you-provide-refunds-via-api)
- [Are there any restrictions on FTD?](https://www.aureavia.com/knowledge-base/are-there-any-restrictions-on-ftd)
- [What is the velocity limit?](https://www.aureavia.com/knowledge-base/what-is-the-velocity-limit)
- [What is the MCC on a MID?](https://www.aureavia.com/knowledge-base/what-is-the-mcc-on-a-mid)
- [What is the minimum/maximum transaction amount?](https://www.aureavia.com/knowledge-base/what-is-the-minimum/maximum-transaction-amount)
- [Why might my application take longer than usual?](https://www.aureavia.com/knowledge-base/why-might-my-application-take-longer-than-usual)
- [Trouble signing in?](https://www.aureavia.com/knowledge-base/trouble-signing-in)
- [How much time does onboarding take?](https://www.aureavia.com/knowledge-base/how-much-time-does-onboarding-take)
- [When should I expect a settlement payout?](https://www.aureavia.com/knowledge-base/when-should-i-expect-a-settlement-payout)
- [Why is there a discrepancy between my settlement payout and my dashboard?](https://www.aureavia.com/knowledge-base/why-is-there-a-discrepancy-between-my-settlement-payout-and-my-dashboard)
- [How to handle disputes?](https://www.aureavia.com/knowledge-base/how-to-handle-disputes)
- [Why was my transaction declined?](https://www.aureavia.com/knowledge-base/why-was-my-transaction-declined)
- [Why is my refund request taking so long?](https://www.aureavia.com/knowledge-base/why-is-my-refund-request-taking-so-long)

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- [Security & Fraud Prevention](https://www.aureavia.com/knowledge-base/security-fraud-prevention)
- [Card & Payment Method Issues](https://www.aureavia.com/knowledge-base/card-payment-method-issues)
- [Acquirer & Issuer Decline Reasons](https://www.aureavia.com/knowledge-base/acquirer-issuer-decline-reasons)
- [Country & Geolocation Restrictions](https://www.aureavia.com/knowledge-base/country-geolocation-restrictions)

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