--- title: Help for Merchants — Aurea Via description: Aurea Via provides a range of APIs that facilitate online payment processing and enable e-commerce solutions for businesses operating on the internet, regardless of their size. With Aurea Via, businesses can efficiently accept payments and accelerate their growth. --- [![Logo](https://www.aureavia.com/hubfs/Logo.svg "Logo")](https://www.aureavia.com) - [Documentation](https://www.aureavia.com/documentation) - [FAQ's](https://www.aureavia.com/faq) - [Cards](https://www.aureavia.com/cards) - [Support](https://www.aureavia.com/support) - [Knowledge Base](https://aureavia.com/knowledge-base) - [Press](https://www.aureavia.com/press) - [Debt Recovery](https://www.aureavia.com/debt-recovery-services) - [Documentation](https://www.aureavia.com/documentation) - [FAQ's](https://www.aureavia.com/faq) - [Cards](https://www.aureavia.com/cards) - [Support](https://www.aureavia.com/support) - [Knowledge Base](https://aureavia.com/knowledge-base) - [Press](https://www.aureavia.com/press) - [Debt Recovery](https://www.aureavia.com/debt-recovery-services) [Login](https://merchants.aureavia.com/WebSite/login.aspx#discover) [Login](https://merchants.aureavia.com/WebSite/login.aspx#discover) # **merchant help.** ## Payment Error FAQ's Whitelisting Cards Failed Transaction Card not whitelisted Failed Transaction with status "Do not honor" Your Card Number not whitelisted Failed Transaction Country Blocked How much time does it take for the whitelist to be applied after submitting it? Whitelisting needs a max of 24h.  When encountering this failed transaction, it is recommended to check with the Acquirer and whitelist the client's credit or debit card. The customer's bank has declined the transaction because the card number failed a security check, or the funds may have been frozen or depleted. We have a complete setup of acquirers that we use to cascade your transactions, aiming to increase your AR. This response appears to be coming from one of the acquirers in the cascade chain. However, it indicates that this card was already rejected once or twice by other non-whitelisted acquirers. Some countries are blocked based on the OFAC list, which we monitor on an ongoing basis. There are temporary restrictions in place for the summer, and others depend on the current risk appetite of the acquirers. Please note that we are also rerouting traffic between various acquirers to overcome some of these restrictions. ## Blocked Countries List We are monitoring the list on an ongoing basis. Some temporary restrictions are there for summer, and others depend on the current risk appetite of the acquirers. Please note that we are also rerouting traffic between various acquirers to overcome some of the restrictions. Blocked at all times Temporary Blocks GooglePay/ApplePay Allowed Countries #### **Africa** - Zimbabwe - Eritrea - Central African Republic - Democratic Republic of the Congo - Ethiopia - Libya - Mali - Somalia - South Sudan - Sudan (including Darfur) #### **Middle East & North Africa (MENA)** - West Bank - Iraq - Lebanon - Yemen - Syria #### **Asia** - Afghanistan - Burma (Myanmar) - China  - Hong Kong - North Korea - Iran #### **Europe** - Russia - Belarus - Ukraine Regions: - Crimea - Donetsk - Luhansk #### **Americas** - Cuba - Haiti - Nicaragua - Venezuela Croatia France Macedonia Montenegro Norway Romania USA Austria Belgium Bulgaria Cyprus Czech Republic Germany Denmark Estonia Spain Finland Gibraltar Greece Croatia Hungary Ireland Iceland Italy Liechtenstein Lithuania Luxembourg Malta Netherlands Norway Poland Portugal Romania Slovenia Slovakia ## Descriptor List ### Aureavia Descriptors  123templates | DIGIKEY | Enigma | Infinity | officehut | Slimfit stockimagemart | FXTutorTeam | OnlineMallZ | eskillhub | Ecoprisme | Onlinecontenthub Pixer4web | skillcrafters | fxeducationpro.online | scriptgpt.online | pixar4web.net | Wpbazar YamiG | Scriptspot.net | writemycontent.net | Themecove.com | Contentmagiconline.com | ecoprisme.net Arctic Innovations Ltd | Arctic Innovations LTDchartacaedu | ARCTIC INNOVATIONS LTD | PRIME ALTITUDE SERVICES LIMITED SOUTH STAR SOLUTIONS LIMITED | EDISPHERE LIMITED | OPTITRADE VENTURES LIMITED | TECKEN ENTERPRISES LIMITED Donver Limited | BDIGISMAT LIMITED | CURZON ASHTON LIMITED | AVELEY COMPANY LIMITED NASQUID LIMITED | Mamlaka Hub and Spoke Limited | Cap follow panels | Rubble Headquarters Farehub Innovative Business Limited\_ltd | OVUETA NIGERIA LIMITED\_ltd | Data bay Technical Mix Kitchen Intl | Data konnect services | Gawa African | THE OWLET\_ltd Reutla Tallinn EE | coresbyte Tallinn EE | BIM Africa Initiative\_ltd | visionprint.com Tallinn EE DRIZ TECH LTD | rippletheme.com | CIP TOP UP LIMITED | GETDELIVRY TECHNOLOGIES LIMITED SEMANTICS INTEGRATED SERVICES LTD | ICEBERG SYNERGY ENT LTD | Eatrite Food Services West Africa Ltd Blessynima Integrated Global Concept Ltd2 | Imperial-Link Global Resources limited J.I EMPORIUM LTD | Geovon Services Nigeria Ltd | J.I EMPORIUM LTD WAYCAN TECH LIMITED | Stevenhaastrup Consulting Limited | NEUMA DIGITAL SERV LTD2 Corre Deliveries Limited | HEEVA ESSENTIALS LTD | Boolean LTD | Kayda Virtual Universe LTD KONDOTECH GLOBAL ENTERPRISE LTD | KONDOTECH GLOBALENTERPRISE LTD -2 SKYTOP TECHNOLOGIES | Fastdrive Travels and Tours Limited | YOUTH TECH DIGITAL INTEGRATED SERVICES LIMITED | INTERCONTINENTAL GRESHAM SERVICE LIMITED | CONIA EDGE HOME LTD | DAJI FURNITURES COM. LTD | VALENCIA IT CONSULT COMPANY LIMITED | PHYGITAL TECHNOLOGIES LIMITEDX | CAIWENJI NETWORK LTD | WELLSTON HYPERTECH SOLUTIONS | BUNSON SOFTWARE LTD | MC CHESNEY & MC CHESNEY SERVICES LIMITED | LIGHT CROSS BUSINESS SOLUTION LIMIT | GEORGE COMFORT DESIGN TECHNOLOGY LIMITED | LUBAN PRIMETECH NIG. LTD | JOHN SONS INNOVATIVE TECHNOLOGY SERVICES COMPANY LIMITED ## Aureavia Error Code List   ### **Success Messages:** 1 - Transaction succeeded. | 2 - Registration successful. | 4 - Transaction captured successfully. | 5 - Transaction refunded successfully. | 6 - Transaction cancelled successfully. | 7 - Cardholder successfully registered. | 9 - Merchant successfully created. | 10 - Invoice generated successfully. | 11 - Invoice cancelled successfully. | 12 - Invoice reminder sent successfully. | 13 - Invoice regenerated successfully. | 14 - Successful merchant login. | 15 - OTP created successfully. | 16 - Password changed successfully. | 17 - Successful OTP verification. | 18 - Password generated successfully and mail sent. | 19 - Order ID set successfully for invoice. | 20 - Invoice configuration updated successfully. | 22 - Get InvoiceConfig Details successfully. | 23 - Verification Mail sent successfully. | 24 - Get Address Details successfully. | 25 - Address details updated successfully. | 26 - Record found successfully. --- ### **Transaction Declines:** 10001 - Transaction declined by authorization system. | 10002 - Transaction not permitted. | 10003 - Registration failed. | 10005 - Capture transaction failed. | 10006 - Refund transaction failed. | 10007 - Cancel transaction failed. | 10008 - Registration deletion failed, contact support. | 10009 - Member creation failed. | 10010 - Delete token operation failed, contact support. | 10011 - Invoice not generated, contact support. | 10012 - Invoice cancellation failed. | 10013 - Invoice reminder not sent, contact support. | 10014 - Invoice regeneration failed. | 10015 - OTP creation failed. | 10016 - Merchant signup failed. | 10017 - Token deletion failed. | 10018 - Password change failed. | 10019 - OTP verification failed. | 10020 - Invoice configuration update failed. | 10021 - Order ID set failed for invoice. | 10022 - New password generation failed. | 10023 - Get InvoiceConfig details failed. | 10024 - Email already verified. | 10025 - Address update failed. | 10026 - Record not found. | 10027 - Get address details failed. --- ### **Authorization & Card Errors:** 11002 - Call voice authorization number. | 11003 - Invalid merchant number. | 11004 - Retain card. | 11005 - Authorization declined. | 11006 - Sequence generation number error. | 11009 - Wait message, up to 30 seconds. | 11010 - Partial approval. | 11012 - Invalid transaction. | 11013 - Invalid amount. | 11014 - Invalid card. | 11021 - No action taken. | 11030 - Format error. | 11033 - Card expired. | 11034 - Suspicion of manipulation. | 11040 - Requested function not supported. | 11043 - Stolen card, pick up. | 11055 - Incorrect PIN. | 11056 - Card not in authorizer's database. | 11057 - Referencing transaction mismatch. | 11058 - Terminal ID unknown. | 11062 - Restricted card. | 11064 - Referencing transaction amount exceeds original. | 11065 - Contactless request declined, retry in contact mode. | 11075 - PIN entered incorrectly too often. | 11077 - PIN entry necessary. | 11078 - Recurring/Installment payment stopped by cardholder. | 11079 - Recurring payments stopped by cardholder for specific merchant. | 11080 - Amount no longer available. | 11081 - Message flow error. | 11091 - Card issuer temporarily unreachable. | 11092 - Card type not processed by authorization center. | 11096 - Processing temporarily not possible. | 11097 - Security breach (MAC check error). | 11099 - PAC encryption error. | 11100 - Insufficient funds. | 11101 - Invalid cardholder name. | 11102 - 3D Secure check failed. | 11103 - Velocity check failed. | 11104 - Transaction not permitted to cardholder. | 11105 - Transaction timed out. | 11106 - CVV2 failure. | 11107 - Duplicate transaction. | 11108 - Withdrawal limit exceeded. | 11109 - Lost card, contact bank. | 11110 - Stolen card. | 11111 - System error, contact admin. --- ### **System Errors & Invalid Data:** 20001 - Pass numeric value in paymode. | 20002 - Pass numeric value in card type. | 20003 - Pass numeric value in terminal ID. | 20004 - Unauthorized member. | 20005 - Invalid account ID/payment mode/card type/currency. | 20006 - Amount exceeds maximum transaction limit. | 20007 - Amount below minimum transaction limit. | 20008 - Invalid terminal ID. | 20009 - Terminal ID inactive. | 20010 - Exceeds maximum transaction amount. | 20011 - Below minimum transaction amount. | 20012 - Daily account amount limit exceeded. | 20013 - Weekly account amount limit exceeded. | 20014 - Monthly account amount limit exceeded. | 20015 - Merchant IP not whitelisted. | 20016 - Checksum error. | 20017 - Illegal checksum access. | 20018 - JPY currency does not support decimal. | 20019 - Description cannot be empty. | 20020 - Duplicate transaction, try unique MerchantTransactionID. | 20021 - Amount must be greater than Rs 10. | 20022 - Amount must be greater than 10 cents. | 20023 - Merchant account not set to LIVE mode. | 20024 - Recurring functionality not allowed for account. | 20025 - IP address blocked. | 20026 - Email address blocked. | 20027 - Country blocked. | 20028 - Daily card limit exceeded. | 20029 - Weekly card limit exceeded. | 20030 - Monthly card limit exceeded. | 20031 - Credit card blocked. | 20032 - Invalid Visa card. | 20033 - Invalid MasterCard. | 20034 - Invalid Amex card. | 20035 - Invalid Diners card. | 20036 - Invalid credit card number. | 20037 - Card not whitelisted. | 20038 - Requested card not supported. | 20039 - Daily card volume limit exceeded. | 20040 - Weekly card volume limit exceeded. | 20041 - Monthly card volume limit exceeded. | 20042 - Invalid/restricted ticket amount. | 20043 - Duplicate MerchantTransactionID   ## Got Questions? 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