--- title: Aurea Via | International Debt Recovery Services --- [![Logo](https://www.aureavia.com/hubfs/Logo.svg "Logo")](https://www.aureavia.com) - [Documentation](https://www.aureavia.com/documentation) - [FAQ's](https://www.aureavia.com/faq) - [Cards](https://www.aureavia.com/cards) - [Support](https://www.aureavia.com/support) - [Knowledge Base](https://aureavia.com/knowledge-base) - [Press](https://www.aureavia.com/press) - [Debt Recovery](https://www.aureavia.com/debt-recovery-services) - [Documentation](https://www.aureavia.com/documentation) - [FAQ's](https://www.aureavia.com/faq) - [Cards](https://www.aureavia.com/cards) - [Support](https://www.aureavia.com/support) - [Knowledge Base](https://aureavia.com/knowledge-base) - [Press](https://www.aureavia.com/press) - [Debt Recovery](https://www.aureavia.com/debt-recovery-services) [Login](https://merchants.aureavia.com/WebSite/login.aspx#discover) [Login](https://merchants.aureavia.com/WebSite/login.aspx#discover) International Debt Recovery # recover what’s owed. keep business moving. Outstanding commercial invoices can restrict cash flow and become harder to resolve across borders. Through our partnership with **Cosmopolite**, Aurea Via connects businesses with specialist international B2B debt recovery support. [Talk to our team →](https://www.aureavia.com/support) [Explore the service](https://www.aureavia.com/debt-recovery-services#recovery-services) B2B recovery Cross-border capability Amicable-first approach Beyond Payments ## when payments become overdue, recovery matters. Aurea Via helps businesses operate globally through modern payment infrastructure. But when a commercial payment remains outstanding, businesses need a clear route forward. Through our partnership with Cosmopolite, businesses can access professional international debt recovery capabilities designed for overdue B2B receivables. The approach combines structured communication, cross-border experience and appropriate escalation when ordinary collection efforts are no longer enough. 01 **Payment** Your business supplies products or services. 02 **Receivable** The commercial invoice becomes due. 03 **Overdue** Normal reminders do not resolve the account. 04 **Recovery** Specialist recovery activity begins. 05 **Resolution** The objective is to return outstanding receivables to cash flow. Recovery Services ## the right approach for every outstanding account. International recovery requires more than repeated reminders. It requires professional communication, local context and the ability to escalate appropriately when necessary. 01 ### B2B Debt Collection Professional recovery support for overdue commercial invoices and outstanding business accounts. 02 ### International Recovery Cross-border recovery for creditors and debtors operating in different countries and jurisdictions. 03 ### Amicable Recovery Structured negotiation focused on securing payment while protecting valuable commercial relationships. 04 ### Legal Recovery Where appropriate, unresolved cases can be assessed for further escalation through relevant local legal channels. 05 ### Skip Tracing Support in locating debtors when contact information is outdated or ordinary communication channels have failed. 06 ### Receivables Support Early-stage support for problematic commercial accounts before outstanding receivables become more difficult to manage. Cross-Border Capability ## borders shouldn’t stand between your business and what it’s owed. International recovery can involve different languages, commercial practices and legal systems. Specialist local knowledge helps create an approach suited to the debtor’s market rather than applying the same process everywhere. **Europe** Cross-border commercial recovery with local-market support. **Middle East** Recovery support across key GCC and Middle Eastern markets. **North America** Commercial recovery involving businesses across the US and Canada. **Asia-Pacific** International recovery across major commercial markets in the region. International recovery network How It Works ## from overdue to under control. Every recovery case is different, but the journey follows a disciplined process built around assessment, professional contact and appropriate escalation. 01 ### Assess Review the debt, documentation, debtor location and circumstances. 02 ### Contact Establish professional communication using suitable channels and local context. 03 ### Negotiate Work toward payment or an appropriate commercial resolution. 04 ### Escalate Assess stronger recovery or legal options when amicable efforts are unsuccessful. 05 ### Recover Return successfully recovered receivables to the business under the agreed arrangement. ![Business professionals discussing a commercial matter](https://images.unsplash.com/photo-1521737711867-e3b97375f902?auto=format&fit=crop&w=1600&q=88) Amicable First ## recover the payment. protect the relationship. An overdue invoice does not always mean a commercial relationship needs to end. Professional recovery prioritises clear communication and structured negotiation wherever appropriate. The objective is to understand the reason for non-payment, establish a workable path forward and avoid unnecessary confrontation. ✓**Professional** — respectful, structured debtor communication. ✓**Commercial** — focused on a practical and recoverable outcome. ✓**Escalatable** — stronger measures can be considered where necessary. Why Professional Recovery ## stop spending valuable time chasing yesterday’s revenue. ### Improve cash flow Outstanding invoices represent capital that should be supporting operations, investment and growth. ### Reduce internal workload Move repeated chasing away from finance and management teams and into a structured recovery process. ### Access local expertise Cross-border recovery can require knowledge of local language, commercial practices and legal processes. ### Protect relationships Professional communication can help pursue payment without creating unnecessary conflict. ### Create structure Replace informal reminders with a professionally managed recovery strategy. ### Escalate appropriately When negotiation is not enough, suitable cases can be evaluated for further action. When To Act ## knowing when to escalate matters. Professional recovery may be appropriate when ordinary internal collection activity has stopped producing results. Acting earlier can preserve more options than leaving an overdue receivable unresolved indefinitely. ✓An invoice has passed its agreed payment date. ✓Multiple payment reminders have been ignored. ✓Payment promises are repeatedly missed. ✓Communication with the debtor has stopped. ✓The debtor operates in another country. ✓Your normal collection process has been exhausted. ✓Debtor contact information is no longer reliable. ✓You need to evaluate further or legal recovery. Our Partners ## built on trusted partnerships. Aurea Via works with specialist partners across global markets to extend the services and expertise available to our clients. Cosmopolite International B2B Debt Recovery Partner Supporting Aurea Via clients with specialist cross-border debt recovery and commercial collection expertise. Outstanding Receivables? ## don’t leave revenue sitting unpaid. Whether you are dealing with one overdue commercial invoice or outstanding accounts across multiple markets, specialist recovery support can help determine the appropriate next step. [Talk to our team →](https://www.aureavia.com/contact) [Visit Cosmopolite ↗](https://www.cosmodca.com/) Debt recovery services referenced on this page are provided through Aurea Via’s partnership with Cosmopolite. Service availability, case acceptance, recovery methods, fees, timelines and legal options depend on the circumstances of each case and the applicable jurisdiction. [![Aurea Via](https://www.aureavia.com/hs-fs/hubfs/Aurea_Via_February_2024/Images/aurea+via-logo.png?width=2500&height=366&name=aurea+via-logo.png "Aurea Via")](https://www.aureavia.com) ![av-payment-70-2](https://www.aureavia.com/hs-fs/hubfs/av-payment-70-2.png?width=7393&name=av-payment-70-2.png "av-payment-70-2") ### Sign-up for business success with aurea via. Sign up with your email address to receive news and updates. 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